Source note · Setting up call recording in Webex Contact Center
For existing organizations, recordings are kept indefinitely until an administrator configures a retention period.
Checked 2026-09-30
indefinite until the administrator configures a specific retention period
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco · tier 2 current vendor documentation · retention defaults section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-retention-existing. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-retention-existing
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-retention-existing,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-retention-existing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-retention-existing},
note = {Source note wxcc-recording-setup-retention-existing, checked 2026-09-30}
}