Source note · Setting up call recording in Webex Contact Center
Recordings and transcripts past their retention period are deleted automatically, oldest first, but not always on the exact scheduled day.
Checked 2026-09-30
The system can't always guarantee to purge recordings on the exact day scheduled
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage Retention and Purge Recordings and Transcripts in Webex Contact Center — Cisco · tier 2 current vendor documentation · purge behaviour section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-retention-purge. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-retention-purge
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-retention-purge,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-retention-purge},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-retention-purge},
note = {Source note wxcc-recording-setup-retention-purge, checked 2026-09-30}
}