Create queues

Publisher

Cisco

URL

https://help.webex.com/en-us/article/ubg5qd/Create-queues

Published

2026-04-14

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A queue is either non-skill-based (contacts distributed to groups of teams or agents with priority and delay) or skill-based (skills assigned to the queue or set in flows). in context
• A queue for AMB contacts is created in Control Hub under Services > Contact Center > Customer experience > Queues > Create queue, with the channel type Social channel. in context

Cite this source record

APA

WarmTransfer. (2026, April 14). Create queues. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-h

BibTeX

@misc{warmtransfer-cisco-help-ubg5qd-wxcc-create-queues-h,
  title  = {Create queues},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-h},
  note   = {Cisco, accessed 2026-10-02}
}