A queue for AMB contacts is created in Control Hub under Services > Contact Center > Customer experience > Queues > Create queue, with the channel type Social channel.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create queues — Cisco · tier 2 current vendor documentation · Create queue procedure: Channel type
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-social-channel. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-social-channel
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-queue-social-channel,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-social-channel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-social-channel},
note = {Source note wxcc-apple-messages-setup-queue-social-channel, checked 2026-10-02}
}