A queue is either non-skill-based (contacts distributed to groups of teams or agents with priority and delay) or skill-based (skills assigned to the queue or set in flows).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create queues — Cisco · tier 2 current vendor documentation · Create queue procedure: Queue routing type; Call distribution
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-routing-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-routing-types
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-queue-routing-types,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-routing-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-routing-types},
note = {Source note wxcc-apple-messages-setup-queue-routing-types, checked 2026-10-02}
}