Create queues in Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/ubg5qd/Create-queues-in-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For team-based queue assignment, at least one call distribution group containing one or more teams is mandatory to create the queue. in context
• An inbound voice queue is created under Services > Contact Center > Customer experience > Queues > Create queue, choosing Inbound queue as contact direction and Telephony as channel type. in context
• A queue's routing is either non skill-based (team-based or agent-based assignment) or skill-based (skills assigned to the queue or assigned in flows). in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Create queues in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-c

BibTeX

@misc{warmtransfer-cisco-help-ubg5qd-wxcc-create-queues-c,
  title  = {Create queues in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ubg5qd-wxcc-create-queues-c},
  note   = {Cisco Webex Help Center, accessed 2026-09-22}
}