A queue's routing is either non skill-based (team-based or agent-based assignment) or skill-based (skills assigned to the queue or assigned in flows).
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Create queues in Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · Create a queue section, Contact routing settings
Cite this note
APA
WarmTransfer. (2026, September 22). Building one application in the Webex Contact Center sandbox: source note webex-cc-sandbox-poc-queue-routing-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-sandbox-poc-queue-routing-types
BibTeX
@misc{warmtransfer-claim-webex-cc-sandbox-poc-queue-routing-types,
title = {Building one application in the Webex Contact Center sandbox: source note webex-cc-sandbox-poc-queue-routing-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-sandbox-poc-queue-routing-types},
note = {Source note webex-cc-sandbox-poc-queue-routing-types, checked 2026-09-22}
}