Understand intents, entities, and responses in AI Agent Studio

Publisher

Cisco Webex

URL

https://help.webex.com/en-us/article/sz02k8/Understand-intents,-entities,-and-responses-in-AI-Agent-Studio

Published

2026-07-16

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Default Fallback intent handles out-of-scope queries, should have no slots, and must use the default fallback template key. in context
• A scripted agent has three system intents: Default Fallback, Help, and Talk to an agent. in context
• The Talk to an agent intent's default response template is agent handover, and changing its template key does not change the human-handover outcome. in context
• When a scripted agent's Talk to an agent intent is invoked, the system automatically initiates a transfer to a human agent. in context

Cite this source record

APA

WarmTransfer. (2026, July 16). Understand intents, entities, and responses in AI Agent Studio. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-sz02k8-ai-agent-intents-entities

BibTeX

@misc{warmtransfer-cisco-help-sz02k8-ai-agent-intents-entities,
  title  = {Understand intents, entities, and responses in AI Agent Studio},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-sz02k8-ai-agent-intents-entities},
  note   = {Cisco Webex, accessed 2026-09-30}
}