Source note · Adding a Webex AI Agent to a Webex Contact Center flow
The Default Fallback intent handles out-of-scope queries, should have no slots, and must use the default fallback template key.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- scripted agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand intents, entities, and responses in AI Agent Studio — Cisco Webex · tier 2 current vendor documentation · Default intents section, Default Fallback Intent
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-fallback-intent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-fallback-intent
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-fallback-intent,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-fallback-intent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-fallback-intent},
note = {Source note wxcc-virtual-agent-setup-fallback-intent, checked 2026-09-30}
}