Source note · Adding a Webex AI Agent to a Webex Contact Center flow
The Talk to an agent intent's default response template is agent handover, and changing its template key does not change the human-handover outcome.
Checked 2026-09-30
altering it won't affect the outcome of the human handover
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- scripted agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand intents, entities, and responses in AI Agent Studio — Cisco Webex · tier 2 current vendor documentation · Default intents section, Talk to an agent
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-talk-to-agent-template-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-talk-to-agent-template-key
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-talk-to-agent-template-key,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-talk-to-agent-template-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-talk-to-agent-template-key},
note = {Source note wxcc-virtual-agent-setup-talk-to-agent-template-key, checked 2026-09-30}
}