Webex App | Error messages for Calling

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/r75fdv/Webex-App-|-Error-messages-for-Calling

Published

2026-03-05

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Unified CM registration status ConnectionTerminated means the user's phone service account is already in use by Jabber or another device, and the user is told to sign in to phone service in Webex App to reconnect. in context
• The Unified CM registration status EdgeNoDeskphone tells the user that desk phone service is not enabled in their environment and that they must connect in softphone mode. in context
• Unified CM sign-in error 1000:1001 (ServiceDiscoveryFailure) tells the user the app cannot find the phone service and to check phone service preferences. in context
• Unified CM sign-in error 1000:1014 (ServiceDiscoveryPolicyNotAllowed) indicates that an organization policy prevents the app from operating. in context
• In Webex App with Unified CM calling, error 1000:8 (InvalidLifeCycleState) is presented as 'Phone service registration failed. Error:1000:8'. in context
• For Webex Calling, connection error 1000:1 means the device configuration downloaded but a setting may be missing or incorrect, and the page names SBC tag misconfiguration as a common cause. in context
• For Webex Calling, error 1000:1505 (BroadWorks Device Failure) is resolved by verifying the identity/device profile type: 'Business Communicator - PC' for desktop and 'Connect - Mobile' for mobile apps. in context
• For Webex Calling, error 1000:1507 (BroadWorks Config Download Failure) is checked under Group > Resources > Identity/Device Profiles > Profile > File for a valid config-wbx.xml file. in context
• The Webex Calling sign-in error codes 200010 to 200054 describe credential, email-validation and self-activation failures, and the error page lists no resolution for them. in context

Cite this source record

APA

WarmTransfer. (2026, March 5). Webex App | Error messages for Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-r75fdv-app-calling-error-messages

BibTeX

@misc{warmtransfer-cisco-help-r75fdv-app-calling-error-messages,
  title  = {Webex App | Error messages for Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-r75fdv-app-calling-error-messages},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-10-01}
}