Source note · Troubleshooting calling in the Webex App
For Webex Calling, error 1000:1505 (BroadWorks Device Failure) is resolved by verifying the identity/device profile type: 'Business Communicator - PC' for desktop and 'Connect - Mobile' for mobile apps.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex App
- Subsystem
- device profile
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Webex App | Error messages for Calling — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Webex Calling > Connection errors table, row 1000:1505
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-wxc-err-1505-profile-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-wxc-err-1505-profile-type
BibTeX
@misc{warmtransfer-claim-webex-app-calling-troubleshooting-wxc-err-1505-profile-type,
title = {Troubleshooting calling in the Webex App: source note webex-app-calling-troubleshooting-wxc-err-1505-profile-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-app-calling-troubleshooting-wxc-err-1505-profile-type},
note = {Source note webex-app-calling-troubleshooting-wxc-err-1505-profile-type, checked 2026-10-01}
}