Webex Engage Administration guide

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/otcepj/Webex-Engage-Admin-and-Setup-Guide

Published

2026-08-27

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco describes the Webex Engage admin console as covering how to view groups and users, configure system settings, manage digital channel assets and conversation templates, and set up proactive chat features. in context
• Cisco distinguishes 2 Webex Engage mechanisms for reaching external systems: events which are triggered manually by agents and rules which are triggered automatically based on system events, both used to fetch data from or post data to external systems on demand. in context
• The Webex Engage administration guide describes the console the channels and the templates across 64340 characters of body and states no retention period for conversation messages and no storage location for them. field report in context
• Cisco states that Webex Engage integrates with Webex Connect to automate workflows and streamline processes within Webex Contact Center, placing Engage as the agent-facing console and Connect as the automation layer beneath it. in context
• Cisco describes Webex Engage as a cloud-based omnichannel Webex Contact Center solution that lets agents manage conversations on the digital channels SMS Facebook Messenger Livechat Email Apple Messages for Business and WhatsApp Business. in context
• Cisco states that Webex Engage enables businesses to initiate conversations with customers using predefined rules and triggers, which it calls proactive engagement. in context
• In Webex Engage the 'Enable attachment' toggle sits under Settings > Agent console > Conversation pane > Global settings > Attachments, and when it is disabled attachments are not allowed on any channel. in context
• The Webex Engage admin guide publishes per-channel attachment size and count values that differ between PCI-enabled and non-PCI tenants, and the email values vary by region. in context
• Webex Engage per-channel attachment settings define a total file size, an individual file size that cannot exceed the total, a number of attachments, and supported formats. in context
• The Webex Engage web chat asset 'Allow Attachments' toggle lets customers send attachments from the chat widget, but choosing the PCI compliance option to drop attachments overrides it. in context

Cite this source record

APA

WarmTransfer. (2026, August 27). Webex Engage Administration guide. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-otcepj-webex-engage-admin

BibTeX

@misc{warmtransfer-cisco-help-otcepj-webex-engage-admin,
  title  = {Webex Engage Administration guide},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-otcepj-webex-engage-admin},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}