Source note · Webex Contact Center digital channel attachment handling
The Webex Engage web chat asset 'Allow Attachments' toggle lets customers send attachments from the chat widget, but choosing the PCI compliance option to drop attachments overrides it.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Engage
- Subsystem
- web chat asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Webex Engage Administration guide — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Settings > Chat asset > Web > Conversation tab, Message composer section
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-engage-webchat-pci-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-engage-webchat-pci-override
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-engage-webchat-pci-override,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-engage-webchat-pci-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-engage-webchat-pci-override},
note = {Source note webex-cc-digital-attachments-engage-webchat-pci-override, checked 2026-10-14}
}