Source note · Webex Contact Center digital channel attachment handling
In Webex Engage the 'Enable attachment' toggle sits under Settings > Agent console > Conversation pane > Global settings > Attachments, and when it is disabled attachments are not allowed on any channel.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Engage
- Subsystem
- agent console settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Webex Engage Administration guide — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · 'Manage agent console settings > Manage conversation pane settings > Configure attachments'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-engage-attach-toggle-global. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-engage-attach-toggle-global
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-engage-attach-toggle-global,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-engage-attach-toggle-global},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-engage-attach-toggle-global},
note = {Source note webex-cc-digital-attachments-engage-attach-toggle-global, checked 2026-10-14}
}