Set up Webex Cloud-Connected UC for on-premises devices

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nzt6c0b/Set-up-Webex-Cloud-Connected-UC-for-on-premises-devices

Published

unknown

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• From Unified CM Release 12.5(1)SU2 onward the Cloud-Connected UC agent code is built into the release, so no agent installer COP file needs to be created and the node connects to Control Hub through a CLI command. in context
• Cloud-Connected UC onboarding from the Unified CM admin CLI uses utils ucmgmt organization with the organization id followed by utils ucmgmt agent enable, after which the node is onboarded within a few minutes. in context
• Where the built-in agent is not available, an Agent Cisco Operations Package COP file is created in Control Hub and installed on all nodes of the Unified CM or IM and Presence cluster, and proxy information for internet connectivity is entered when the agent file is created. in context
• Cloud-Connected UC onboarding is verified by matching the verification code shown in the node's installation logs and sign-in pages against the code shown in Control Hub before accepting the node into a cluster group. in context
• The admin creates an Agent COP file in Control Hub and installs it on all nodes of each Unified CM, IM and Presence, Unity Connection or Emergency Responder cluster to be connected. in context
• The installed agent COP file (the telemetry Agent) contacts the cloud through configured proxies, then downloads and installs the telemetry module. in context
• The setup article states that starting with Unified CM 12.5(1)SU2 there is no need to create the agent installer COP file because agent code is built into the release and onboarding uses a CLI command. disputed in context
• The setup article states that for Unified CM 12.5 SU4 or higher the agent COP file is bundled with the software and the node is onboarded through the admin CLI. disputed in context
• On releases with the built-in agent a node is onboarded from the admin CLI with utils ucmgmt organization followed by the organization ID, then utils ucmgmt agent enable. in context
• Cluster groups are a logical, folder-like construct for grouping clusters for easier management, and clusters are assigned to them after the servers connect. in context
• Cloud-Connected UC is set up in Control Hub under Services > Connected UC, where the Get Started button stays enabled until an agent file and a cluster group exist. in context
• When the telemetry service is disabled on a node, no cloud operations occur on that node, including module upgrade. in context
• Cloud-Connected UC module software is upgraded automatically at the cluster level so that all nodes run the same module version. in context
• No server or cluster reboot is required after installing the Agent COP file. in context
• None of the Cisco sources retrieved describes upgrading Unified CM software or pushing arbitrary COP files to clusters from Control Hub through Cloud-Connected UC; the documented automatic upgrade covers only the Cloud-Connected UC modules. inferred in context
• The setup article includes a Telemetry Module Inventory view that shows the node status for onboarded Unified CM clusters. in context
• Clusters onboarded to Cloud-Connected UC must have unique PKIDs. in context
• Admins can set a module upgrade schedule per cluster or use the default schedule of 11 a.m. UTC. in context
• Admins should not perform provisioning operations during a scheduled Cloud-Connected UC module upgrade because it can leave error states, and should verify cluster upgrade completion before retrying. in context

Cite this source record

APA

WarmTransfer. (2026, September 16). Set up Webex Cloud-Connected UC for on-premises devices. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nzt6c0b-setup-cloud-connected-uc

BibTeX

@misc{warmtransfer-cisco-help-nzt6c0b-setup-cloud-connected-uc,
  title  = {Set up Webex Cloud-Connected UC for on-premises devices},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nzt6c0b-setup-cloud-connected-uc},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}