Manage access in Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/article/nzmlgqi/Manage-access-in-Webex-Contact-Center

Published

2026-08-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Interaction History View permission in a user profile grants the ability to play and download interaction history. in context
• Contact Center permissions are granted in user profiles under Contact Center > User Management > Access > User Profiles, by role type (Licensed Administrator, Supervisor, Premium Agent, Standard Agent). in context
• For supervisors, View access in Supervisor Desktop allows playing recordings and viewing transcripts but not downloading; in Control Hub it allows play and download but not transcripts. in context
• In a user profile's resource access step the administrator selects either all resources or specific resource collections. in context
• Resource collections are created in Control Hub under Contact Center > User Management > Access > Resource Collections and can hold queues, sites, teams, channels, business hours, skill profiles, desktop profiles, user profiles and idle or wrap-up codes. in context
• Up to 5 resource collections can be assigned to a user profile, and they determine the resources and data the user can see across Control Hub, Flow Designer, Analyzer and Desktop. in context
• Each resource collection can hold up to 350 resources and an organization can have up to 1,000 resource collections. in context
• Teams can only be added to a resource collection based on the sites that are already in that resource collection. in context
• Restricting a Supervisor user profile to resource collections that contain only certain sites and teams is the documented mechanism for limiting which teams that supervisor sees in Desktop, and so which teams they can monitor. inferred in context

Cite this source record

APA

WarmTransfer. (2026, August 20). Manage access in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nzmlgqi-wxcc-manage-access

BibTeX

@misc{warmtransfer-cisco-help-nzmlgqi-wxcc-manage-access,
  title  = {Manage access in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nzmlgqi-wxcc-manage-access},
  note   = {Cisco, accessed 2026-09-30}
}