Source note · Setting up call recording in Webex Contact Center
For supervisors, View access in Supervisor Desktop allows playing recordings and viewing transcripts but not downloading; in Control Hub it allows play and download but not transcripts.
Checked 2026-09-30
View access grants play access to recordings and view access to transcripts. Download isn't available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- access control
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage access in Webex Contact Center — Cisco · tier 2 current vendor documentation · section 'Analytics access for supervisors'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-access-sup-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-access-sup-desktop
BibTeX
@misc{warmtransfer-claim-wxcc-recording-setup-access-sup-desktop,
title = {Setting up call recording in Webex Contact Center: source note wxcc-recording-setup-access-sup-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-setup-access-sup-desktop},
note = {Source note wxcc-recording-setup-access-sup-desktop, checked 2026-09-30}
}