Configure and manage call queues in Control Hub

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nzkg083

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling call queues route either priority-based (circular, top down, longest idle, weighted, simultaneous) or skill-based on agent skill levels 1 to 20. in context
• A Webex Calling call queue can hold up to 250 calls, with overflow treatment of busy, ringing until hang-up, or transfer to a phone number. in context
• Cisco positions Webex Calling call queues as voice-only and suited to simple voice-centric call centres, recommending Webex Contact Center for omnichannel, sophisticated or large high-volume deployments. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Configure and manage call queues in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nzkg083-webex-calling-configure-call-queue-c

BibTeX

@misc{warmtransfer-cisco-help-nzkg083-webex-calling-configure-call-queue-c,
  title  = {Configure and manage call queues in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nzkg083-webex-calling-configure-call-queue-c},
  note   = {Cisco, accessed 2026-09-30}
}