Change your role in Supervisor Desktop

Publisher

Cisco

URL

https://help.webex.com/article/nydkuvdb/Change-your-role-in-Supervisor-Desktop

Published

2025-10-29

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A supervisor cannot change role while they have active tasks, ongoing monitoring or incoming task requests. in context
• A supervisor can switch roles in Supervisor Desktop only if the administrator has configured the user as Supervisor and Agent. in context
• To change role a supervisor opens User Profile > Profile Settings, selects the role, and when choosing Supervisor and Agent must also select a dial number or extension and a team before Save and Confirm. in context

Cite this source record

APA

WarmTransfer. (2025, October 29). Change your role in Supervisor Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nydkuvdb-wxcc-change-supervisor-role

BibTeX

@misc{warmtransfer-cisco-help-nydkuvdb-wxcc-change-supervisor-role,
  title  = {Change your role in Supervisor Desktop},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nydkuvdb-wxcc-change-supervisor-role},
  note   = {Cisco, accessed 2026-09-30}
}