Access and use Webex Contact Center within ServiceNow (Version 2-New)

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nw002t4/Access-and-use-Webex-Contact-Center-within-ServiceNow

Published

2026-08-19

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents can link the call's interaction to a record they have open by clicking the Assign opened record button. in context
• With the Version 2 connector every inbound and outbound call generates a ServiceNow interaction record by default. in context
• Agents launch the Webex Contact Center Desktop inside ServiceNow by clicking the Phone button in the ServiceNow toolbar. in context
• On an incoming call the lookup results display at the top of the connector with a pop-up of matching records, and where several records match the agent picks the correct one from a drop-down list. in context
• At sign-in the agent chooses a telephony option of Dial Number, Extension or Desktop and then selects a team. in context

Cite this source record

APA

WarmTransfer. (2026, August 19). Access and use Webex Contact Center within ServiceNow (Version 2-New). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nw002t4-wxcc-servicenow-agent-use

BibTeX

@misc{warmtransfer-cisco-help-nw002t4-wxcc-servicenow-agent-use,
  title  = {Access and use Webex Contact Center within ServiceNow (Version 2-New)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nw002t4-wxcc-servicenow-agent-use},
  note   = {Cisco, accessed 2026-09-30}
}