With the Version 2 connector every inbound and outbound call generates a ServiceNow interaction record by default.
Checked 2026-09-30
Every inbound and outbound call will generate an interaction by default.
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- interaction logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Access and use Webex Contact Center within ServiceNow (Version 2-New) — Cisco · tier 2 current vendor documentation · Incoming call section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-interactions-by-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-interactions-by-default
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-interactions-by-default,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-interactions-by-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-interactions-by-default},
note = {Source note wxcc-servicenow-setup-interactions-by-default, checked 2026-09-30}
}