On an incoming call the lookup results display at the top of the connector with a pop-up of matching records, and where several records match the agent picks the correct one from a drop-down list.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center ServiceNow connector
- Subsystem
- screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Access and use Webex Contact Center within ServiceNow (Version 2-New) — Cisco · tier 2 current vendor documentation · Incoming call section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-multiple-matches. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-multiple-matches
BibTeX
@misc{warmtransfer-claim-wxcc-servicenow-setup-multiple-matches,
title = {Setting up the Webex Contact Center connector for ServiceNow: source note wxcc-servicenow-setup-multiple-matches},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-servicenow-setup-multiple-matches},
note = {Source note wxcc-servicenow-setup-multiple-matches, checked 2026-09-30}
}