Desktop profiles in Webex Contact Center

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/nvaf71f/Desktop-Profiles-in-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary; public documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Agent DN Validation setting on a Webex Contact Center desktop profile is either Unrestricted, letting an agent enter any DN at the station credentials prompt, or Provisioned DN, restricting sign-in to the value provisioned for that agent. in context
• A Webex Contact Center desktop profile's Voice Channel Options control which sign-in methods an agent sees: Agent DN, Extension, and Desktop for browser-based WebRTC. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Desktop profiles in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-b

BibTeX

@misc{warmtransfer-cisco-help-nvaf71f-wxcc-desktop-profiles-b,
  title  = {Desktop profiles in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-b},
  note   = {Cisco Systems, accessed 2026-09-22}
}