Desktop settings for Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nu0du4c/Desktop-Settings-for-Webex-Contact-Center

Published

2026-03-09

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The tenant auto wrap-up interval ranges from 60,000 ms (1 minute) to 600,000 ms (10 minutes), and defaults to 0 (no automatic wrap-up). in context
• The tenant desktop setting Enable Force Default DN restricts agents to their provisioned default dial numbers. in context
• The tenant inactivity timeout signs out agents who are not handling contacts or doing desktop tasks; it is configurable from 3 to 10,000 minutes and defaults to 5 minutes. in context
• The default telephony RONA timeout is 18 seconds, configurable from 1 to 120 seconds. in context

Cite this source record

APA

WarmTransfer. (2026, March 9). Desktop settings for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nu0du4c-wxcc-desktop-settings

BibTeX

@misc{warmtransfer-cisco-help-nu0du4c-wxcc-desktop-settings,
  title  = {Desktop settings for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nu0du4c-wxcc-desktop-settings},
  note   = {Cisco, accessed 2026-09-30}
}