Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The Lost connection recovery timeout for network outages defaults to 120 seconds and accepts 120 to 600 seconds.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Desktop settings for Webex Contact Center — Cisco · tier 2 current vendor documentation · section Manage system settings
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-lost-connection-recovery. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-lost-connection-recovery
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-lost-connection-recovery,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-lost-connection-recovery},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-lost-connection-recovery},
note = {Source note wxcc-agent-state-troubleshooting-lost-connection-recovery, checked 2026-10-02}
}