Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
If an agent navigates to a different URL in the same browser tab while a timer such as post-call wrap-up is active, the activity does not auto-complete.
Checked 2026-10-02
When a timer is active—such as during post-call wrap-up—navigating to a different URL within the same browser tab prevents the activity from auto-completing.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Desktop settings for Webex Contact Center — Cisco · tier 2 current vendor documentation · section Manage desktop experience, note under Auto Wrapup Interval
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-same-tab-nav-blocks-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-same-tab-nav-blocks-wrapup
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-same-tab-nav-blocks-wrapup,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-same-tab-nav-blocks-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-same-tab-nav-blocks-wrapup},
note = {Source note wxcc-agent-state-troubleshooting-same-tab-nav-blocks-wrapup, checked 2026-10-02}
}