Microsoft Teams and Webex Contact Center Telephony Integration

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nreoevcb/microsoft-teams-and-webex-contact-center-telephony-integration

Published

2024-09-07

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco documents a separate Microsoft Teams telephony integration for Webex Contact Center. It routes skill-based inbound calls from the Microsoft phone system to agents, lets agents handle calls from the Teams interface, and lets them conference and transfer to users registered on the Microsoft phone system. in context

Cite this source record

APA

WarmTransfer. (2024, September 7). Microsoft Teams and Webex Contact Center Telephony Integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nreoevcb-wxcc-teams-telephony

BibTeX

@misc{warmtransfer-cisco-help-nreoevcb-wxcc-teams-telephony,
  title  = {Microsoft Teams and Webex Contact Center Telephony Integration},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nreoevcb-wxcc-teams-telephony},
  note   = {Cisco, accessed 2026-09-30}
}