Cisco documents a separate Microsoft Teams telephony integration for Webex Contact Center. It routes skill-based inbound calls from the Microsoft phone system to agents, lets agents handle calls from the Teams interface, and lets them conference and transfer to users registered on the Microsoft phone system.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams telephony integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-09-07
- Checked
- 2026-09-30
Sources
- Microsoft Teams and Webex Contact Center Telephony Integration — Cisco · tier 2 current vendor documentation · Microsoft Teams and Webex Contact Center Telephony Integration, overview
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-telephony-distinct. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-telephony-distinct
BibTeX
@misc{warmtransfer-claim-wxcc-teams-integration-setup-telephony-distinct,
title = {Setting up the Webex Contact Center integration with Microsoft Teams: source note wxcc-teams-integration-setup-telephony-distinct},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-integration-setup-telephony-distinct},
note = {Source note wxcc-teams-integration-setup-telephony-distinct, checked 2026-09-30}
}