Multi-language Support for AI Assistant Features

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/nlm6pob/Multi-language-Support-for-AI-Assistant-Features

Published

2026-06-19

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The language for Real-time Assist on digital interactions is set in Webex AI Studio by opening the AI Assistant Skill Configuration and choosing a language on the Language tab, the default is English, and Cisco states that non-English language support is currently in Beta. in context
• Cisco names 5 AI Assistant features as enhanced with multi-language support: real-time transcription, summaries, Real-time Assist which it notes was formerly called Suggested Responses, Auto CSAT, and wellness breaks. in context
• Summaries are named as 1 of the 5 Cisco AI Assistant features enhanced with multi-language support, and Cisco describes them there as AI-powered concise summaries of call interactions for rapid review and post-call analysis. in context
• The Webex Contact Center multi-language article states that availability may differ depending on the feature the locale and the SKU, then publishes 5 separate supported-language tables for real-time transcription summaries real-time assist Auto CSAT and wellness breaks whose contents are identical to one another: 68 locale rows each, of which 17 are marked General Availability, 14 Controlled Availability and 37 Beta. field report in context
• Multi-language support for the Webex Contact Center AI Assistant is turned on for an organisation through feature flags, after which an administrator configures the language for each call flow in Flow Designer, and Cisco states that this setting establishes the Transcript Language for all calls processed through those flows. in context
• Cisco states in the Webex Contact Center multi-language article dated 19 June 2026 that AI Assistant features previously available primarily in English now process conversations and generate insights in multiple languages, and lists 17 locales at General Availability including French Hindi Italian Polish Portuguese Romanian Spanish Greek Tamil Telugu Thai and Bahasa. disputed in context
• For digital interactions the AI Assistant language is selected in Webex AI Studio on the Language tab of the AI Assistant Skill configuration. in context
• Multi-language configuration options become available once multi-language support is enabled for the organisation via feature flags. in context
• Multi-language support applies to real-time transcription, summaries, Real-time Assist, Auto CSAT and wellness breaks. in context
• For voice, administrators configure the transcript language for each call flow in Flow Designer. in context
• Non-English AI Assistant languages are split into GA, Controlled Availability and Beta tiers; for example Italian and Polish are GA, Japanese and Czech are Controlled Availability, and German, Dutch and Korean are Beta. in context

Cite this source record

APA

WarmTransfer. (2026, June 19). Multi-language Support for AI Assistant Features. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nlm6pob-ai-multi-language

BibTeX

@misc{warmtransfer-cisco-help-nlm6pob-ai-multi-language,
  title  = {Multi-language Support for AI Assistant Features},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nlm6pob-ai-multi-language},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}