Headset administration in Cisco Unified Communications Manager

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nl6bl5v

Published

2026-02-24

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Unified CM, headset firmware is installed and upgraded through COP files that contain the firmware versions of the different headset models along with their configuration data. in context
• The Unified CM headset workflow starts with activating the Cisco Headset Service, then preparing headset COP files, configuring profiles for headset users and applying user profiles to end users. in context
• For Unified CM headset template changes to apply, end users must be associated with User Profiles and their device MAC addresses must be added as controlled devices. in context
• Unified CM administrators can remotely configure headset settings such as wireless power range, audio bandwidth and Bluetooth on/off through Unified CM Administration. in context

Cite this source record

APA

WarmTransfer. (2026, February 24). Headset administration in Cisco Unified Communications Manager. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nl6bl5v-headset-admin-ucm

BibTeX

@misc{warmtransfer-cisco-help-nl6bl5v-headset-admin-ucm,
  title  = {Headset administration in Cisco Unified Communications Manager},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nl6bl5v-headset-admin-ucm},
  note   = {Cisco Webex Help Center, accessed 2026-09-25}
}