Understand the Customer Journey widget

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/njhk0zg/Understand-the-Customer-Journey-widget

Published

2025-04-15

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The progressive profile aligns different phone numbers and email addresses of one customer under a single profile. in context
• The Customer Journey widget appears for an agent only if the administrator has configured it, and only when the agent accepts an incoming customer request. in context
• The Customer Journey widget shows how often the customer has contacted or been contacted across all channels in a given period, and channel history details that include wrap-up codes, queue names and agent IDs. in context

Cite this source record

APA

WarmTransfer. (2025, April 15). Understand the Customer Journey widget. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-njhk0zg-understand-cj-widget

BibTeX

@misc{warmtransfer-cisco-help-njhk0zg-understand-cj-widget,
  title  = {Understand the Customer Journey widget},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-njhk0zg-understand-cj-widget},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}