Source note · Webex Customer Journey Data Services
The Customer Journey widget shows how often the customer has contacted or been contacted across all channels in a given period, and channel history details that include wrap-up codes, queue names and agent IDs.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Customer Journey Widget
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand the Customer Journey widget — Cisco Webex Help Center · tier 2 current vendor documentation · article body, list of what the widget shows
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Customer Journey Data Services: source note webex-cjds-widget-history-details. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cjds-widget-history-details
BibTeX
@misc{warmtransfer-claim-webex-cjds-widget-history-details,
title = {Webex Customer Journey Data Services: source note webex-cjds-widget-history-details},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cjds-widget-history-details},
note = {Source note webex-cjds-widget-history-details, checked 2026-09-30}
}