Create and manage multimedia profiles

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nje7dhdb/Create-and-manage-multimedia-profiles

Published

2025-12-18

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Multimedia profiles are assigned at site, team and agent level. An agent's own assignment overrides the team's, which overrides the site's. The path is Control Hub > Services > Contact Center > Desktop experience > Multimedia profiles. in context
• A multimedia profile covers voice, chat, email and social. A Blended profile allows 0 to 5 simultaneous social contacts, and Blended Real-time allows 0 to 10. in context

Cite this source record

APA

WarmTransfer. (2025, December 18). Create and manage multimedia profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nje7dhdb-wxcc-multimedia-profiles-d

BibTeX

@misc{warmtransfer-cisco-help-nje7dhdb-wxcc-multimedia-profiles-d,
  title  = {Create and manage multimedia profiles},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nje7dhdb-wxcc-multimedia-profiles-d},
  note   = {Cisco, accessed 2026-10-02}
}