Multimedia profiles are assigned at site, team and agent level. An agent's own assignment overrides the team's, which overrides the site's. The path is Control Hub > Services > Contact Center > Desktop experience > Multimedia profiles.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create and manage multimedia profiles — Cisco · tier 2 current vendor documentation · sections: assignment; navigation
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-mmp-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-mmp-precedence
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-mmp-precedence,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-mmp-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-mmp-precedence},
note = {Source note wxcc-apple-messages-setup-mmp-precedence, checked 2026-10-02}
}