Manage WhatsApp conversations

Publisher

Cisco

URL

https://help.webex.com/article/ng6pgzbb/

Published

2025-01-23

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Agent Desktop WhatsApp compose box takes at most 4096 characters. in context
• To end a WhatsApp conversation the agent clicks End, selects a wrap-up reason and submits it. in context
• When a WhatsApp conversation is offered, the agent sees a popover with Customer Name, Customer Phone Number, Source Number, Queue Name and an Accept button, and clicks Accept to respond. in context
• An agent can transfer a WhatsApp conversation to a queue or an agent, and can add another agent to it. The added agent can leave with Exit Conference. in context

Cite this source record

APA

WarmTransfer. (2025, January 23). Manage WhatsApp conversations. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ng6pgzbb-wxcc-manage-whatsapp

BibTeX

@misc{warmtransfer-cisco-help-ng6pgzbb-wxcc-manage-whatsapp,
  title  = {Manage WhatsApp conversations},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ng6pgzbb-wxcc-manage-whatsapp},
  note   = {Cisco, accessed 2026-10-02}
}