Source note · Setting up WhatsApp as a Webex Contact Center channel
An agent can transfer a WhatsApp conversation to a queue or an agent, and can add another agent to it. The added agent can leave with Exit Conference.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage WhatsApp conversations — Cisco · tier 2 current vendor documentation · Transfer a WhatsApp conversation; Add an agent to a WhatsApp conversation
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-agent-transfer-conference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-agent-transfer-conference
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-agent-transfer-conference,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-agent-transfer-conference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-agent-transfer-conference},
note = {Source note wxcc-whatsapp-channel-setup-agent-transfer-conference, checked 2026-10-02}
}