Source note · Setting up WhatsApp as a Webex Contact Center channel
When a WhatsApp conversation is offered, the agent sees a popover with Customer Name, Customer Phone Number, Source Number, Queue Name and an Accept button, and clicks Accept to respond.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage WhatsApp conversations — Cisco · tier 2 current vendor documentation · Respond to a WhatsApp conversation
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-agent-popover-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-agent-popover-fields
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-agent-popover-fields,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-agent-popover-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-agent-popover-fields},
note = {Source note wxcc-whatsapp-channel-setup-agent-popover-fields, checked 2026-10-02}
}