Make an outbound preview campaign call

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/ng5c9xk/Make-an-outbound-preview-campaign-call

Published

2025-09-10

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• No campaign document states what happens to campaign state when a campaign call is transferred: the word transfer occurs 0 times in both agent-facing articles and in the configuration article and every occurrence in the user guide is about an agentless IVR template or a cluster failover. in context
• A preview campaign agent must be Available; the agent reviews the contact in the campaign contact dialog and either accepts it to start the dial-out or skips to the next contact. in context
• If the contact center has reached the maximum concurrent call limit set for the data center or tenant, no further campaign calls can be made and reason codes are shown on Desktop. in context
• Agents must be in the Available state to accept an outbound preview campaign call. in context

Cite this source record

APA

WarmTransfer. (2025, September 10). Make an outbound preview campaign call. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ng5c9xk-wxcc-outbound-preview-call

BibTeX

@misc{warmtransfer-cisco-help-ng5c9xk-wxcc-outbound-preview-call,
  title  = {Make an outbound preview campaign call},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ng5c9xk-wxcc-outbound-preview-call},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}