Migrate Jabber users with Cloud-Connected UC to Webex App

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-US/article/nejw7ue/Migrate-Jabber-Users-with-Cloud-Connected-UC-to-Webex-app

Published

2026-07-24

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Control Hub has a Migrate Jabber to Webex app wizard under Services > Updates that sets calling behavior (email domain or UC Manager profile) for selected users of a Cloud-Connected UC cluster, and allows one migration task at a time. in context
• The wizard's Choose Settings step offers two calling options: Calling in Webex (Unified CM), set by email domain or a UC Manager Profile, or Open Cisco Jabber from Webex app. in context
• If Cloud-Connected UC is not enabled, the Get Started tile opens the Manage Unified Communications User Data dialog, where admins upload .csv files in bulk. in context
• The Cloud-Connected UC Jabber migration requires onboarding to Cloud-Connected UC and turning on Deployment Insights for the Unified CM and IM and Presence clusters. in context
• The Cloud-Connected UC Jabber migration requires full administrator privileges in Control Hub. in context
• The Cloud-Connected UC Jabber migration requires every directory user in the organization to be synchronized to the identity service. in context
• After Deployment Insights is turned on, updated data may take about 8 to 9 hours to appear in the migration tasks. in context
• After migration, users on the Webex App cannot contact Jabber users who are not in Common Identity. in context
• The migration wizard moves Unified CM users in batches. Admins can create several migration tasks but can run only one at a time. in context
• Organizations using hybrid Calling must remove it for the affected users before starting the Cloud-Connected UC Jabber migration. in context
• The Cloud-Connected UC Jabber migration requires Cisco Unified Communications Manager 11.5 or later. in context
• With Cloud-Connected UC, the Control Hub migration wizard can move Jabber users with UCM calling, or Jabber messenger users, to the Webex App. in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Migrate Jabber users with Cloud-Connected UC to Webex App. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nejw7ue-migrate-jabber-ccuc-webex-app

BibTeX

@misc{warmtransfer-cisco-help-nejw7ue-migrate-jabber-ccuc-webex-app,
  title  = {Migrate Jabber users with Cloud-Connected UC to Webex App},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nejw7ue-migrate-jabber-ccuc-webex-app},
  note   = {Cisco Webex Help Center, accessed 2026-09-24}
}