Configure regional media for Virtual Agent-Voice

Publisher

Cisco

URL

https://help.webex.com/article/necavmp/Configure-regional-media-for-Virtual-Agent-Voice

Published

2024-09-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CCAI config ID is copied from the configured Contact Center AI card under Control Hub > Services > Contact Center > Tenant Settings > Integrations > Features. in context
• To handle Virtual Agent-Voice calls from multiple PSTN regions, a Google conversation profile and a CCAI configuration are created for each region and entry point mappings are configured with a PSTN region and mapped to a single flow. in context
• The multi-region flow uses the NewPhoneContact.PSTNRegion event output variable in a Case activity, a Set Variable per region that assigns that region's CCAI config ID to a flow variable, and Virtual Agent V2 set to Variable Contact Center AI Config using that variable. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Configure regional media for Virtual Agent-Voice. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-necavmp-regional-media-vav

BibTeX

@misc{warmtransfer-cisco-help-necavmp-regional-media-vav,
  title  = {Configure regional media for Virtual Agent-Voice},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-necavmp-regional-media-vav},
  note   = {Cisco, accessed 2026-09-30}
}