Source note · Connecting Google Dialogflow CX to Webex Contact Center
To handle Virtual Agent-Voice calls from multiple PSTN regions, a Google conversation profile and a CCAI configuration are created for each region and entry point mappings are configured with a PSTN region and mapped to a single flow.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Regional media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure regional media for Virtual Agent-Voice — Cisco · tier 2 current vendor documentation · Procedure steps 1-4
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-regional-per-region. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-regional-per-region
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-regional-per-region,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-regional-per-region},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-regional-per-region},
note = {Source note wxcc-dialogflow-cx-setup-regional-per-region, checked 2026-09-30}
}