Source note · Connecting Google Dialogflow CX to Webex Contact Center
The multi-region flow uses the NewPhoneContact.PSTNRegion event output variable in a Case activity, a Set Variable per region that assigns that region's CCAI config ID to a flow variable, and Virtual Agent V2 set to Variable Contact Center AI Config using that variable.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Regional media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure regional media for Virtual Agent-Voice — Cisco · tier 2 current vendor documentation · Procedure steps 5-10
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-regional-pstnregion-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-regional-pstnregion-flow
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-regional-pstnregion-flow,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-regional-pstnregion-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-regional-pstnregion-flow},
note = {Source note wxcc-dialogflow-cx-setup-regional-pstnregion-flow, checked 2026-09-30}
}