Monitor agents on a call

Publisher

Cisco

URL

https://help.webex.com/article/nda5iqeb/Monitor-agents-on-a-call

Published

2026-08-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• During a barge-in the supervisor cannot transfer the call, drop the agent, start a consult or start a conference. in context
• Barge-in is unavailable when another supervisor is monitoring the call, when the agent is in a consultation call, while monitoring is paused, or when the supervisor's desktop telephony is disconnected. in context
• Call monitoring requires the supervisor's browser and telephony settings to be configured for audio playback. in context
• To monitor a call a supervisor opens Monitor > Interactions, selects the interaction, clicks View, clicks Listen in the details window and answers the incoming monitoring call. in context

Cite this source record

APA

WarmTransfer. (2026, August 20). Monitor agents on a call. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nda5iqeb-wxcc-monitor-agents-on-call-c

BibTeX

@misc{warmtransfer-cisco-help-nda5iqeb-wxcc-monitor-agents-on-call-c,
  title  = {Monitor agents on a call},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nda5iqeb-wxcc-monitor-agents-on-call-c},
  note   = {Cisco, accessed 2026-09-30}
}