Source note · Setting up supervisors in Webex Contact Center
Barge-in is unavailable when another supervisor is monitoring the call, when the agent is in a consultation call, while monitoring is paused, or when the supervisor's desktop telephony is disconnected.
Checked 2026-09-30
Barge-in is not available if your desktop telephony is disconnected.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Monitor agents on a call — Cisco · tier 2 current vendor documentation · Monitor agents on a call - Barge In notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-barge-restrictions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-barge-restrictions
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-barge-restrictions,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-barge-restrictions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-barge-restrictions},
note = {Source note wxcc-supervisor-setup-barge-restrictions, checked 2026-09-30}
}