Source note · Setting up supervisors in Webex Contact Center
To monitor a call a supervisor opens Monitor > Interactions, selects the interaction, clicks View, clicks Listen in the details window and answers the incoming monitoring call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Monitor agents on a call — Cisco · tier 2 current vendor documentation · Monitor agents on a call - procedure
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-monitor-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-monitor-steps
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-setup-monitor-steps,
title = {Setting up supervisors in Webex Contact Center: source note wxcc-supervisor-setup-monitor-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-setup-monitor-steps},
note = {Source note wxcc-supervisor-setup-monitor-steps, checked 2026-09-30}
}