Configure layouts for Cisco phones in Control Hub

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/nb0brcp/Configure-Layouts-for-Cisco-MPP-Devices-in-Control-Hub

Published

2026-08-07

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The 18-key Key Expansion Module configuration does not support primary and shared lines. in context
• Depending on the model, a Key Expansion Module has 28, 36 or 40 programmable keys. in context
• Key Expansion Module keys are configured inside Configure Layout by clicking Custom Layout, clicking Configure KEM Keys, assigning primary lines, shared lines, monitored lines or speed dials, and clicking Save; Reset KEM Keys removes the existing KEM key configuration. in context
• A saved layout is pushed to the phone with the Apply Changes option in the device's Actions menu. in context
• The first programmable line key is always the primary line and cannot be changed or moved in a layout or a line key template. in context
• In a custom layout each programmable line key is set to one of Open, Primary Line, Shared Line, Speed Dial or Monitoring; a speed dial key takes a name and a destination. in context
• Configure Layout is supported on Cisco 6800, 7800, 8800 and 9800 Series phones and the Video Phone 8875, and on Key Expansion Modules for the Desk Phone 9851, 9861 and 9871 and for 6800 and 8800 Series phones. in context
• Configure Layout offers a default layout, which is pre-configured, and a custom layout, in which the administrator assigns the programmable line keys. in context
• An Open key has no value specified, and a user can manually provision a speed dial on an open programmable line key from the phone. in context
• A phone's line key layout is opened in Control Hub under Management > Devices by selecting the device and clicking Configure Layout under Device Management. in context
• Configure Layout has a preview mode that shows how the layout will appear once the changes are applied to the device. in context
• Changing existing monitor or speed dial key assignments to Open, or switching the layout mode back to default, may not remove the current monitor or speed dial values from the phone. in context
• The documented workaround for stale monitor or speed dial values is for the administrator to set the key to primary line and then back to open; on 8845 and 8865 phones the user can instead reset the key with a long press. in context
• The maximum combined number of unique primary, shared and virtual lines on a phone with Key Expansion Modules is 16, counted across the phone and the KEM together. in context

Cite this source record

APA

WarmTransfer. (2026, August 7). Configure layouts for Cisco phones in Control Hub. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nb0brcp-phone-layouts

BibTeX

@misc{warmtransfer-cisco-help-nb0brcp-phone-layouts,
  title  = {Configure layouts for Cisco phones in Control Hub},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nb0brcp-phone-layouts},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}