Enter call-associated data variables in Webex Contact Center Desktop

Publisher

Cisco

URL

https://help.webex.com/en-us/article/n9mjxwd/Enter-call-associated-data-variables-in-Webex-Contact-Center-Desktop

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents must accept the call request and be on an active call before they can access the CAD fields. in context
• If several agents edit the same CAD variable at once, the value saved first is kept and the other agents are notified. in context
• When editing a date and time CAD variable, agents use the yyyy-mm-dd international format. in context
• An agent edits a CAD variable by typing in the editable field during an active call and clicking Save; Revert restores the previously saved values. in context
• If secure variable values show as asterisks on the Agent Desktop, the agent selects Click to retry to view the values. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Enter call-associated data variables in Webex Contact Center Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n9mjxwd-wxcc-enter-cad-variables

BibTeX

@misc{warmtransfer-cisco-help-n9mjxwd-wxcc-enter-cad-variables,
  title  = {Enter call-associated data variables in Webex Contact Center Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n9mjxwd-wxcc-enter-cad-variables},
  note   = {Cisco, accessed 2026-09-30}
}