If several agents edit the same CAD variable at once, the value saved first is kept and the other agents are notified.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enter call-associated data variables in Webex Contact Center Desktop — Cisco · tier 2 current vendor documentation · Edit CAD variables procedure (concurrent edit note)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-cad-concurrent-edit. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-cad-concurrent-edit
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-cad-concurrent-edit,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-cad-concurrent-edit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-cad-concurrent-edit},
note = {Source note wxcc-screen-pop-setup-cad-concurrent-edit, checked 2026-09-30}
}