Agents must accept the call request and be on an active call before they can access the CAD fields.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enter call-associated data variables in Webex Contact Center Desktop — Cisco · tier 2 current vendor documentation · Before you begin
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-cad-active-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-cad-active-call
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-cad-active-call,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-cad-active-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-cad-active-call},
note = {Source note wxcc-screen-pop-setup-cad-active-call, checked 2026-09-30}
}